Open to Opportunities

Sihle
Msumza

Healthcare operations professional pivoting into data science. Bridging the gap between clinical workflows and data-driven insights.

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Sihle Msumza — Healthcare Operations Professional

Centurion, 0157

sihlemsumza.co.za

SQL ✦ Python ✦ Power BI ✦ Tableau ✦ IBM Cognos ✦ Advanced Excel ✦ GoodX ✦ AS400 ✦ POPIA Compliance ✦ Medical Billing ✦ SQL ✦ Python ✦ Power BI ✦ Tableau ✦ IBM Cognos ✦ Advanced Excel ✦ GoodX ✦ AS400 ✦ POPIA Compliance ✦ Medical Billing ✦

About Me

Where healthcare
meets data

A highly adaptable and results-oriented professional with a unique blend of healthcare operations experience and technical data proficiency. I've spent years optimising administrative workflows, managing complex healthcare datasets, and providing first-line systems support — all while building a strong foundation in SQL, Python, and Power BI to transition into Data Science.

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WPM Typing

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Certifications

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Core Competencies

Skills & Proficiency

SQL (Data Extraction & Querying) 85%
Python (Data Manipulation) 75%
Power BI 80%
Tableau 70%
IBM Cognos 65%
Advanced Excel 92%
Database Management & Integrity 78%
Patient Data Management (POPIA) 95%
Practice Management (GoodX, AS400) 90%
Medical Billing & Debtors Admin 85%
Workflow Optimisation 88%
Staff Scheduling & Coordination 82%
Strategic Problem Solving 90%
Effective Communication 92%
Training & Mentorship 85%
85 WPM Typing Speed 85 WPM

Career Journey

Professional Experience

Feb 2025 – Present

Receptionist

Intercare Castle Gate

  • Provides first-line IT and systems support for the GoodX practice management platform, maintaining zero downtime during peak operational hours.
  • Proactively identifies and resolves workflow inefficiencies; implemented digital diary solutions that materially improved appointment scheduling throughput.
  • Entrusted with high-level decision-making for daily practice continuity, including staff scheduling and workforce planning across a multidisciplinary team.
  • Leads the training and onboarding of new administrative staff on system protocols, front-desk operations, and data confidentiality standards.
  • Manages high-volume prescription requests and medical documentation with 100% accuracy under strict deadlines.

Aug 2024 – Oct 2024

Health & Administration Trainee

Mediclinic Heart Hospital

  • Orchestrated the digitisation and organisation of patient medical records within the AS400 (IBM iSeries) system, ensuring full compliance with data confidentiality protocols.
  • Supported billing operations as a trainee Debtor Clerk, querying medical aid providers and capturing account details to reduce payment discrepancies.
  • Streamlined the patient admission process by accurately capturing personal and medical aid data, facilitating smooth patient flow in a high-acuity environment.

Jan 2021 – Aug 2023

Health Assistant

Unjani Clinic

  • Performed monthly inventory trend analysis using Microsoft Excel, identifying stock-outs and optimising supply chain management through detailed reconciliation.
  • Captured and reported critical data for patient health programmes, ensuring accurate resource allocation and timely delivery of medical supplies.
  • Maintained comprehensive digital records that improved clinic workflow coordination and patient service delivery.

Interactive Demo

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Healthcare operations require precision, empathy, and data-driven decision making to improve patient outcomes and system efficiency.

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Learning Path

Education & Certifications

Commencing July 2026

Higher Certificate in Computing: Data Analysis

Eduvos · Full-Time Online

Focus: Statistical Analysis, Database Management, and Computational Thinking

Expected 2027

Bachelor of Data Science

Expected Commencement

Focus: Machine Learning, Predictive Modelling, and Big Data Architecture

Professional Certifications

IBM Data Analytics Professional

Coursera

IBM SQL for Data Science

Coursera

CS50: Introduction to Computer Science

Harvard / edX

CS50: Intro to Programming with Python

Harvard / edX

Communication

Languages

English Professional & Academic
isiXhosa Fluent
isiZulu Conversational
Setswana Conversational

Let's Connect

Get in Touch

Available for data science opportunities, healthcare operations roles, or collaborative projects.

Phone

084 650 8797

Email

sihlemsumza@gmail.com

Website

sihlemsumza.co.za

Location

Centurion, 0157

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